Shipping returns

TO SEND

Two forms of availability can be distinguished at Imparts BV's web shops. Either the products are in stock or the products are delivered quickly, within two to seven working days. In the case of an international shipment, the delivery time may be extended in accordance with the guidelines of the carrier.

Fast delivery

Imparts B.V. aims to order items that we do not have in stock, but which were ordered before 3 p.m. the same working day from its supplier. Our suppliers need on average two to five business days to deliver the products at Imparts B.V. to deliver. Once the products have been delivered to us, your order will be shipped the same working day, so that you can receive it the next day.

In the event that you are not at home

It may happen that the carrier does not find anyone on delivery. In that case the shipment will be offered to you again the next working day. If it appears that again nobody is present, you can pick up the package at a nearby post office.

Delay

In exceptional cases, the carrier may take longer to deliver your package. Normally your package will be delivered within 24 hours, but in certain situations this can take up to a few days. We strive to deliver your order as soon as possible. If it appears that you have not yet received your order within three working days of confirming shipment, please contact our service number via +31 (0) 26 - 442 9937.

RETURN

You have the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the conclusion of the agreement. If you have used the service provided by us within this period, you must reimburse the part used by you.

To make use of your right of withdrawal, we request that you use our return service. You must return the products within 14 days after starting the return process.

We request that you return the product in the original packaging as much as possible.

Refund

After you have made use of your right of withdrawal, you will receive all payments, including any delivery costs for the return shipment, within fourteen days. We will pay you back with the same payment method you used to pay, unless you have agreed a different method with us.

You bear the costs for the return shipment. We estimate that these costs will amount to a maximum of € 25.00.

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